Peplink Product Line
Support Licenses & Care Plans
PrimeCare, PrimeCare+, EssentialCare and EssentialCare+ warranty and support tiers, plus Virtual WAN activation licenses — genuine Peplink coverage priced by device, from B One through Balance 5000 EC.
Full Catalog
All Support Plans & Licenses
From B ONE care plans to Balance 5000 EC chassis — every PrimeCare, EssentialCare and Virtual WAN option, filterable by device.
Chassis
Router Chassis
Peplink EPX (Main Chassis)
SKU: EPX-M8
- EPX Barebone Chassis with LCD Module
- Rack mounting kit with brackets and slide
- 2 x Power Cords
Chassis
Router Chassis
Balance 5000 EC (40G)
SKU: BPL-5000-EC-40G-PRM
- See Balance 5000 EC Datasheet for full specifications
Chassis
Router Chassis
Balance 5000 EC (100G)
SKU: BPL-5000-EC-100G-PRM
- See Balance 5000 EC Datasheet for full specifications
B ONE
PrimeCare+ A
PrimeCare+ A (1-Year)
SKU: PCP-A-1Y
- 1-Year Hardware Warranty
- 1-Year Advance Hardware Replacement
- 1-Year Firmware Upgrades
- 1-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE
PrimeCare+ A
PrimeCare+ A (2-Year)
SKU: PCP-A-2Y
- 2-Year Hardware Warranty
- 2-Year Advance Hardware Replacement
- 2-Year Firmware Upgrades
- 2-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE
PrimeCare+ A
PrimeCare+ A (4-Year)
SKU: PCP-A-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE
PrimeCare A
PrimeCare A (1-Year)
SKU: PRM-A-1Y
- 1-Year Full SpeedFusion Capability
- 1-Year Hardware Warranty
- 1-Year Firmware Upgrade
- 1-Year InControl 2 Access
B ONE
PrimeCare A
PrimeCare A (2-Year)
SKU: PRM-A-2Y
- 2-Year Full SpeedFusion Capability
- 2-Year Hardware Warranty
- 2-Year Firmware Upgrade
- 2-Year InControl 2 Access
B ONE
PrimeCare A
PrimeCare A (4-Year)
SKU: PRM-A-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
B ONE
Virtual WAN License
Virtual WAN Activation License (Standard Models)
SKU: LIC-VWAN
- Activates 1x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE
Virtual WAN License
2x Virtual WAN Activation License (Standard Models)
SKU: LIC-2VWAN
- Activates 2x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE
Virtual WAN License
3x Virtual WAN Activation License (Standard Models)
SKU: LIC-3VWAN
- Activates 3x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE Plus
PrimeCare+ A
PrimeCare+ A (1-Year)
SKU: PCP-A-1Y
- 1-Year Hardware Warranty
- 1-Year Advance Hardware Replacement
- 1-Year Firmware Upgrades
- 1-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE Plus
PrimeCare+ A
PrimeCare+ A (2-Year)
SKU: PCP-A-2Y
- 2-Year Hardware Warranty
- 2-Year Advance Hardware Replacement
- 2-Year Firmware Upgrades
- 2-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE Plus
PrimeCare+ A
PrimeCare+ A (4-Year)
SKU: PCP-A-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE Plus
PrimeCare A
PrimeCare A (1-Year)
SKU: PRM-A-1Y
- 1-Year Full SpeedFusion Capability
- 1-Year Hardware Warranty
- 1-Year Firmware Upgrade
- 1-Year InControl 2 Access
B ONE Plus
PrimeCare A
PrimeCare A (2-Year)
SKU: PRM-A-2Y
- 2-Year Full SpeedFusion Capability
- 2-Year Hardware Warranty
- 2-Year Firmware Upgrade
- 2-Year InControl 2 Access
B ONE Plus
PrimeCare A
PrimeCare A (4-Year)
SKU: PRM-A-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
B ONE Plus
Virtual WAN License
Virtual WAN Activation License (Standard Models)
SKU: LIC-VWAN
- Activates 1x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE Plus
Virtual WAN License
2x Virtual WAN Activation License (Standard Models)
SKU: LIC-2VWAN
- Activates 2x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE Plus
Virtual WAN License
3x Virtual WAN Activation License (Standard Models)
SKU: LIC-3VWAN
- Activates 3x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE 5G
PrimeCare+ B
PrimeCare+ B (1-Year)
SKU: PCP-B-1Y
- 1-Year Hardware Warranty
- 1-Year Advance Hardware Replacement
- 1-Year Firmware Upgrades
- 1-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE 5G
PrimeCare+ B
PrimeCare+ B (2-Year)
SKU: PCP-B-2Y
- 2-Year Hardware Warranty
- 2-Year Advance Hardware Replacement
- 2-Year Firmware Upgrades
- 2-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE 5G
PrimeCare+ B
PrimeCare+ B (4-Year)
SKU: PCP-B-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE 5G
PrimeCare B
PrimeCare B (1-Year)
SKU: PRM-B-1Y
- 1-Year Full SpeedFusion Capability
- 1-Year Hardware Warranty
- 1-Year Firmware Upgrade
- 1-Year InControl 2 Access
- Covers: MAX BR1 Pro LTEA, UBR, UBR Plus
B ONE 5G
PrimeCare B
PrimeCare B (2-Year)
SKU: PRM-B-2Y
- 2-Year Full SpeedFusion Capability
- 2-Year Hardware Warranty
- 2-Year Firmware Upgrade
- 2-Year InControl 2 Access
- Covers: MAX BR1 Pro LTEA, UBR, UBR Plus
B ONE 5G
PrimeCare B
PrimeCare B (4-Year)
SKU: PRM-B-4Y
- 4-Year Full SpeedFusion Capability
- 4-Year Hardware Warranty
- 4-Year Firmware Upgrade
- 4-Year InControl 2 Access
- Covers: MAX BR1 Pro LTEA, UBR, UBR Plus
B ONE 5G
Virtual WAN License
Virtual WAN Activation License (Standard Models)
SKU: LIC-VWAN
- Activates 1x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE 5G
Virtual WAN License
2x Virtual WAN Activation License (Standard Models)
SKU: LIC-2VWAN
- Activates 2x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE 5G
Virtual WAN License
3x Virtual WAN Activation License (Standard Models)
SKU: LIC-3VWAN
- Activates 3x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
Balance 310 5G
PrimeCare+ E
PrimeCare+ E (1-Year)
SKU: PCP-E-1Y
- 1-Year Hardware Warranty
- 1-Year Advance Hardware Replacement
- 1-Year Firmware Upgrades
- 1-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
Balance 310 5G
PrimeCare+ E
PrimeCare+ E (2-Year)
SKU: PCP-E-2Y
- 2-Year Hardware Warranty
- 2-Year Advance Hardware Replacement
- 2-Year Firmware Upgrades
- 2-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
Balance 310 5G
PrimeCare+ E
PrimeCare+ E (4-Year)
SKU: PCP-E-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
Balance 310 5G
PrimeCare E
PrimeCare E (1-Year)
SKU: PRM-E-1Y
- 1-Year Full SpeedFusion Capability
- 1-Year Hardware Warranty
- 1-Year Firmware Upgrade
- 1-Year InControl 2 Access
- Covers: Balance 310 5G, Balance 310 Fiber, MAX BR2 Pro
Balance 310 5G
PrimeCare E
PrimeCare E (2-Year)
SKU: PRM-E-2Y
- 2-Year Full SpeedFusion Capability
- 2-Year Hardware Warranty
- 2-Year Firmware Upgrade
- 2-Year InControl 2 Access
- Covers: Balance 310 5G, Balance 310 Fiber, MAX BR2 Pro
Balance 310 5G
PrimeCare E
PrimeCare E (4-Year)
SKU: PRM-E-4Y
- 4-Year Full SpeedFusion Capability
- 4-Year Hardware Warranty
- 4-Year Firmware Upgrade
- 4-Year InControl 2 Access
- Covers: Balance 310 5G, Balance 310 Fiber, MAX BR2 Pro
Balance 310 5G
Virtual WAN License
Virtual WAN Activation License (Standard Models)
SKU: LIC-VWAN
- Activates 1x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
Balance Fiber 5G
PrimeCare+ E
PrimeCare+ E (1-Year)
SKU: PCP-E-1Y
- 1-Year Hardware Warranty
- 1-Year Advance Hardware Replacement
- 1-Year Firmware Upgrades
- 1-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
Balance Fiber 5G
PrimeCare+ E
PrimeCare+ E (2-Year)
SKU: PCP-E-2Y
- 2-Year Hardware Warranty
- 2-Year Advance Hardware Replacement
- 2-Year Firmware Upgrades
- 2-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
Balance Fiber 5G
PrimeCare+ E
PrimeCare+ E (4-Year)
SKU: PCP-E-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
Balance Fiber 5G
PrimeCare E
PrimeCare E (1-Year)
SKU: PRM-E-1Y
- 1-Year Full SpeedFusion Capability
- 1-Year Hardware Warranty
- 1-Year Firmware Upgrade
- 1-Year InControl 2 Access
- Covers: Balance 310 5G, Balance 310 Fiber, MAX BR2 Pro
Balance Fiber 5G
PrimeCare E
PrimeCare E (2-Year)
SKU: PRM-E-2Y
- 2-Year Full SpeedFusion Capability
- 2-Year Hardware Warranty
- 2-Year Firmware Upgrade
- 2-Year InControl 2 Access
- Covers: Balance 310 5G, Balance 310 Fiber, MAX BR2 Pro
Balance Fiber 5G
PrimeCare E
PrimeCare E (4-Year)
SKU: PRM-E-4Y
- 4-Year Full SpeedFusion Capability
- 4-Year Hardware Warranty
- 4-Year Firmware Upgrade
- 4-Year InControl 2 Access
- Covers: Balance 310 5G, Balance 310 Fiber, MAX BR2 Pro
Balance Fiber 5G
Virtual WAN License
Virtual WAN Activation License (Standard Models)
SKU: LIC-VWAN
- Activates 1x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
Balance Fiber 5G
Virtual WAN License
2x Virtual WAN Activation License (Standard Models)
SKU: LIC-2VWAN
- Activates 2x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
Balance Fiber 5G
Virtual WAN License
3x Virtual WAN Activation License (Standard Models)
SKU: LIC-3VWAN
- Activates 3x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
Balance 310X 5G
EssentialCare+
EssentialCare+ (1-Year) for Balance 310X (5G)
SKU: ECP-BPL-310X-5G-1Y
- 1-Year Hardware Warranty
- 1-Year Advance Hardware Replacement
- 1-Year Firmware Upgrades
- 1-Year InControl 2 Access
Balance 310X 5G
EssentialCare+
EssentialCare+ (2-Year) for Balance 310X (5G)
SKU: ECP-BPL-310X-5G-2Y
- 2-Year Hardware Warranty
- 2-Year Advance Hardware Replacement
- 2-Year Firmware Upgrades
- 2-Year InControl 2 Access
Balance 310X 5G
EssentialCare+
EssentialCare+ (4-Year) for Balance 310X (5G)
SKU: ECP-BPL-310X-5G-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
Balance 310X 5G
EssentialCare
EssentialCare (1-Year) for Balance 310X (5G)
SKU: SVL-BPL-310X-5G-1Y
- Simplified network maintenance
- InControl cloud management firmware updates
- Product warranty
- Technical support
Balance 310X 5G
EssentialCare
EssentialCare (2-Year) for Balance 310X (5G)
SKU: SVL-BPL-310X-5G-2Y
- Simplified network maintenance
- InControl cloud management firmware updates
- Product warranty
- Technical support
Balance 310X 5G
Virtual WAN License
Virtual WAN Activation License (Enterprise Models)
SKU: LIC-VWAN-MD
- Activates 1x Virtual WAN on selected models
- Covers: Balance 310X, Balance 380, Balance 380X +18 more
Balance 310X 5G
Virtual WAN License
2x Virtual WAN Activation License (Enterprise Models)
SKU: LIC-2VWAN-MD
- Activates 2x Virtual WAN on selected models
- Covers: Balance 310X, Balance 380, Balance 380X +11 more
Balance 310X 5G
Virtual WAN License
3x Virtual WAN Activation License (Enterprise Models)
SKU: LIC-3VWAN-MD
- Activates 3x Virtual WAN on selected models
- Covers: Balance 310X, Balance 380, Balance 380X +11 more
Chassis
Router Chassis
Peplink EPX (Main Chassis)
SKU: EPX-M8
- EPX Barebone Chassis with LCD Module
- Rack mounting kit with brackets and slide
- 2 x Power Cords
Chassis
Router Chassis
Balance 5000 EC (40G)
SKU: BPL-5000-EC-40G-PRM
- See Balance 5000 EC Datasheet for full specifications
Chassis
Router Chassis
Balance 5000 EC (100G)
SKU: BPL-5000-EC-100G-PRM
- See Balance 5000 EC Datasheet for full specifications
B ONE
PrimeCare+ A
PrimeCare+ A (1-Year)
SKU: PCP-A-1Y
- 1-Year Hardware Warranty
- 1-Year Advance Hardware Replacement
- 1-Year Firmware Upgrades
- 1-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE
PrimeCare+ A
PrimeCare+ A (2-Year)
SKU: PCP-A-2Y
- 2-Year Hardware Warranty
- 2-Year Advance Hardware Replacement
- 2-Year Firmware Upgrades
- 2-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE
PrimeCare+ A
PrimeCare+ A (4-Year)
SKU: PCP-A-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE
PrimeCare A
PrimeCare A (1-Year)
SKU: PRM-A-1Y
- 1-Year Full SpeedFusion Capability
- 1-Year Hardware Warranty
- 1-Year Firmware Upgrade
- 1-Year InControl 2 Access
B ONE
PrimeCare A
PrimeCare A (2-Year)
SKU: PRM-A-2Y
- 2-Year Full SpeedFusion Capability
- 2-Year Hardware Warranty
- 2-Year Firmware Upgrade
- 2-Year InControl 2 Access
B ONE
PrimeCare A
PrimeCare A (4-Year)
SKU: PRM-A-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
B ONE
Virtual WAN License
Virtual WAN Activation License (Standard Models)
SKU: LIC-VWAN
- Activates 1x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE
Virtual WAN License
2x Virtual WAN Activation License (Standard Models)
SKU: LIC-2VWAN
- Activates 2x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE
Virtual WAN License
3x Virtual WAN Activation License (Standard Models)
SKU: LIC-3VWAN
- Activates 3x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE Plus
PrimeCare+ A
PrimeCare+ A (1-Year)
SKU: PCP-A-1Y
- 1-Year Hardware Warranty
- 1-Year Advance Hardware Replacement
- 1-Year Firmware Upgrades
- 1-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE Plus
PrimeCare+ A
PrimeCare+ A (2-Year)
SKU: PCP-A-2Y
- 2-Year Hardware Warranty
- 2-Year Advance Hardware Replacement
- 2-Year Firmware Upgrades
- 2-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE Plus
PrimeCare+ A
PrimeCare+ A (4-Year)
SKU: PCP-A-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE Plus
PrimeCare A
PrimeCare A (1-Year)
SKU: PRM-A-1Y
- 1-Year Full SpeedFusion Capability
- 1-Year Hardware Warranty
- 1-Year Firmware Upgrade
- 1-Year InControl 2 Access
B ONE Plus
PrimeCare A
PrimeCare A (2-Year)
SKU: PRM-A-2Y
- 2-Year Full SpeedFusion Capability
- 2-Year Hardware Warranty
- 2-Year Firmware Upgrade
- 2-Year InControl 2 Access
B ONE Plus
PrimeCare A
PrimeCare A (4-Year)
SKU: PRM-A-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
B ONE Plus
Virtual WAN License
Virtual WAN Activation License (Standard Models)
SKU: LIC-VWAN
- Activates 1x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE Plus
Virtual WAN License
2x Virtual WAN Activation License (Standard Models)
SKU: LIC-2VWAN
- Activates 2x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE Plus
Virtual WAN License
3x Virtual WAN Activation License (Standard Models)
SKU: LIC-3VWAN
- Activates 3x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE 5G
PrimeCare+ B
PrimeCare+ B (1-Year)
SKU: PCP-B-1Y
- 1-Year Hardware Warranty
- 1-Year Advance Hardware Replacement
- 1-Year Firmware Upgrades
- 1-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE 5G
PrimeCare+ B
PrimeCare+ B (2-Year)
SKU: PCP-B-2Y
- 2-Year Hardware Warranty
- 2-Year Advance Hardware Replacement
- 2-Year Firmware Upgrades
- 2-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE 5G
PrimeCare+ B
PrimeCare+ B (4-Year)
SKU: PCP-B-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
B ONE 5G
PrimeCare B
PrimeCare B (1-Year)
SKU: PRM-B-1Y
- 1-Year Full SpeedFusion Capability
- 1-Year Hardware Warranty
- 1-Year Firmware Upgrade
- 1-Year InControl 2 Access
- Covers: MAX BR1 Pro LTEA, UBR, UBR Plus
B ONE 5G
PrimeCare B
PrimeCare B (2-Year)
SKU: PRM-B-2Y
- 2-Year Full SpeedFusion Capability
- 2-Year Hardware Warranty
- 2-Year Firmware Upgrade
- 2-Year InControl 2 Access
- Covers: MAX BR1 Pro LTEA, UBR, UBR Plus
B ONE 5G
PrimeCare B
PrimeCare B (4-Year)
SKU: PRM-B-4Y
- 4-Year Full SpeedFusion Capability
- 4-Year Hardware Warranty
- 4-Year Firmware Upgrade
- 4-Year InControl 2 Access
- Covers: MAX BR1 Pro LTEA, UBR, UBR Plus
B ONE 5G
Virtual WAN License
Virtual WAN Activation License (Standard Models)
SKU: LIC-VWAN
- Activates 1x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE 5G
Virtual WAN License
2x Virtual WAN Activation License (Standard Models)
SKU: LIC-2VWAN
- Activates 2x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
B ONE 5G
Virtual WAN License
3x Virtual WAN Activation License (Standard Models)
SKU: LIC-3VWAN
- Activates 3x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
Balance 310 5G
PrimeCare+ E
PrimeCare+ E (1-Year)
SKU: PCP-E-1Y
- 1-Year Hardware Warranty
- 1-Year Advance Hardware Replacement
- 1-Year Firmware Upgrades
- 1-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
Balance 310 5G
PrimeCare+ E
PrimeCare+ E (2-Year)
SKU: PCP-E-2Y
- 2-Year Hardware Warranty
- 2-Year Advance Hardware Replacement
- 2-Year Firmware Upgrades
- 2-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
Balance 310 5G
PrimeCare+ E
PrimeCare+ E (4-Year)
SKU: PCP-E-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
Balance 310 5G
PrimeCare E
PrimeCare E (1-Year)
SKU: PRM-E-1Y
- 1-Year Full SpeedFusion Capability
- 1-Year Hardware Warranty
- 1-Year Firmware Upgrade
- 1-Year InControl 2 Access
- Covers: Balance 310 5G, Balance 310 Fiber, MAX BR2 Pro
Balance 310 5G
PrimeCare E
PrimeCare E (2-Year)
SKU: PRM-E-2Y
- 2-Year Full SpeedFusion Capability
- 2-Year Hardware Warranty
- 2-Year Firmware Upgrade
- 2-Year InControl 2 Access
- Covers: Balance 310 5G, Balance 310 Fiber, MAX BR2 Pro
Balance 310 5G
PrimeCare E
PrimeCare E (4-Year)
SKU: PRM-E-4Y
- 4-Year Full SpeedFusion Capability
- 4-Year Hardware Warranty
- 4-Year Firmware Upgrade
- 4-Year InControl 2 Access
- Covers: Balance 310 5G, Balance 310 Fiber, MAX BR2 Pro
Balance 310 5G
Virtual WAN License
Virtual WAN Activation License (Standard Models)
SKU: LIC-VWAN
- Activates 1x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
Balance Fiber 5G
PrimeCare+ E
PrimeCare+ E (1-Year)
SKU: PCP-E-1Y
- 1-Year Hardware Warranty
- 1-Year Advance Hardware Replacement
- 1-Year Firmware Upgrades
- 1-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
Balance Fiber 5G
PrimeCare+ E
PrimeCare+ E (2-Year)
SKU: PCP-E-2Y
- 2-Year Hardware Warranty
- 2-Year Advance Hardware Replacement
- 2-Year Firmware Upgrades
- 2-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
Balance Fiber 5G
PrimeCare+ E
PrimeCare+ E (4-Year)
SKU: PCP-E-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
- Covers: AP One AX, AP One Flex, AP Pro +4 more
Balance Fiber 5G
PrimeCare E
PrimeCare E (1-Year)
SKU: PRM-E-1Y
- 1-Year Full SpeedFusion Capability
- 1-Year Hardware Warranty
- 1-Year Firmware Upgrade
- 1-Year InControl 2 Access
- Covers: Balance 310 5G, Balance 310 Fiber, MAX BR2 Pro
Balance Fiber 5G
PrimeCare E
PrimeCare E (2-Year)
SKU: PRM-E-2Y
- 2-Year Full SpeedFusion Capability
- 2-Year Hardware Warranty
- 2-Year Firmware Upgrade
- 2-Year InControl 2 Access
- Covers: Balance 310 5G, Balance 310 Fiber, MAX BR2 Pro
Balance Fiber 5G
PrimeCare E
PrimeCare E (4-Year)
SKU: PRM-E-4Y
- 4-Year Full SpeedFusion Capability
- 4-Year Hardware Warranty
- 4-Year Firmware Upgrade
- 4-Year InControl 2 Access
- Covers: Balance 310 5G, Balance 310 Fiber, MAX BR2 Pro
Balance Fiber 5G
Virtual WAN License
Virtual WAN Activation License (Standard Models)
SKU: LIC-VWAN
- Activates 1x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
Balance Fiber 5G
Virtual WAN License
2x Virtual WAN Activation License (Standard Models)
SKU: LIC-2VWAN
- Activates 2x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
Balance Fiber 5G
Virtual WAN License
3x Virtual WAN Activation License (Standard Models)
SKU: LIC-3VWAN
- Activates 3x Virtual WAN on selected models
- Covers: Balance 20X, Balance 210 (HW4 or above), Balance 310 5G +15 more
Balance 310X 5G
EssentialCare+
EssentialCare+ (1-Year) for Balance 310X (5G)
SKU: ECP-BPL-310X-5G-1Y
- 1-Year Hardware Warranty
- 1-Year Advance Hardware Replacement
- 1-Year Firmware Upgrades
- 1-Year InControl 2 Access
Balance 310X 5G
EssentialCare+
EssentialCare+ (2-Year) for Balance 310X (5G)
SKU: ECP-BPL-310X-5G-2Y
- 2-Year Hardware Warranty
- 2-Year Advance Hardware Replacement
- 2-Year Firmware Upgrades
- 2-Year InControl 2 Access
Balance 310X 5G
EssentialCare+
EssentialCare+ (4-Year) for Balance 310X (5G)
SKU: ECP-BPL-310X-5G-4Y
- 4-Year Hardware Warranty
- 4-Year Advance Hardware Replacement
- 4-Year Firmware Upgrades
- 4-Year InControl 2 Access
Balance 310X 5G
EssentialCare
EssentialCare (1-Year) for Balance 310X (5G)
SKU: SVL-BPL-310X-5G-1Y
- Simplified network maintenance
- InControl cloud management firmware updates
- Product warranty
- Technical support
Balance 310X 5G
EssentialCare
EssentialCare (2-Year) for Balance 310X (5G)
SKU: SVL-BPL-310X-5G-2Y
- Simplified network maintenance
- InControl cloud management firmware updates
- Product warranty
- Technical support
Balance 310X 5G
Virtual WAN License
Virtual WAN Activation License (Enterprise Models)
SKU: LIC-VWAN-MD
- Activates 1x Virtual WAN on selected models
- Covers: Balance 310X, Balance 380, Balance 380X +18 more
Balance 310X 5G
Virtual WAN License
2x Virtual WAN Activation License (Enterprise Models)
SKU: LIC-2VWAN-MD
- Activates 2x Virtual WAN on selected models
- Covers: Balance 310X, Balance 380, Balance 380X +11 more
Balance 310X 5G
Virtual WAN License
3x Virtual WAN Activation License (Enterprise Models)
SKU: LIC-3VWAN-MD
- Activates 3x Virtual WAN on selected models
- Covers: Balance 310X, Balance 380, Balance 380X +11 more
Compare
Support Licenses Comparison Table
All 54 chassis, care plans and licenses with SKU and coverage drawn directly from Peplink’s own catalog. Use the filters above to narrow — this table follows the same filter.
| Item | SKU | Device | Description | Price (ex VAT) |
|---|---|---|---|---|
Peplink EPX (Main Chassis) |
EPX-M8 | Chassis & Appliances | EPX Barebone Chassis with LCD Module; Rack mounting kit with brackets and slide; 2 x Power Cords | £18,799.00 £17,859.05 Save 5% |
Balance 5000 EC (40G) |
BPL-5000-EC-40G-PRM | Chassis & Appliances | See Balance 5000 EC Datasheet for full specifications | £33,299.00 £31,634.05 Save 5% |
Balance 5000 EC (100G) |
BPL-5000-EC-100G-PRM | Chassis & Appliances | See Balance 5000 EC Datasheet for full specifications | £36,109.00 £34,303.55 Save 5% |
PrimeCare+ A (1-Year) |
PCP-A-1Y | B ONE | 1-Year Hardware Warranty; 1-Year Advance Hardware Replacement; 1-Year Firmware Upgrades | £59.00 |
PrimeCare+ A (2-Year) |
PCP-A-2Y | B ONE | 2-Year Hardware Warranty; 2-Year Advance Hardware Replacement; 2-Year Firmware Upgrades | £100.00 |
PrimeCare+ A (4-Year) |
PCP-A-4Y | B ONE | 4-Year Hardware Warranty; 4-Year Advance Hardware Replacement; 4-Year Firmware Upgrades | £165.00 |
PrimeCare A (1-Year) |
PRM-A-1Y | B ONE | 1-Year Full SpeedFusion Capability; 1-Year Hardware Warranty; 1-Year Firmware Upgrade | £49.00 |
PrimeCare A (2-Year) |
PRM-A-2Y | B ONE | 2-Year Full SpeedFusion Capability; 2-Year Hardware Warranty; 2-Year Firmware Upgrade | £98.00 |
PrimeCare A (4-Year) |
PRM-A-4Y | B ONE | 4-Year Hardware Warranty; 4-Year Advance Hardware Replacement; 4-Year Firmware Upgrades | £196.00 |
Virtual WAN Activation License |
LIC-VWAN | B ONE | Activates 1x Virtual WAN on selected models | £189.00 |
2x Virtual WAN Activation License |
LIC-2VWAN | B ONE | Activates 2x Virtual WAN on selected models | £378.00 |
3x Virtual WAN Activation License |
LIC-3VWAN | B ONE | Activates 3x Virtual WAN on selected models | £567.00 |
PrimeCare+ A (1-Year) |
PCP-A-1Y | B ONE Plus | 1-Year Hardware Warranty; 1-Year Advance Hardware Replacement; 1-Year Firmware Upgrades | £59.00 |
PrimeCare+ A (2-Year) |
PCP-A-2Y | B ONE Plus | 2-Year Hardware Warranty; 2-Year Advance Hardware Replacement; 2-Year Firmware Upgrades | £100.00 |
PrimeCare+ A (4-Year) |
PCP-A-4Y | B ONE Plus | 4-Year Hardware Warranty; 4-Year Advance Hardware Replacement; 4-Year Firmware Upgrades | £165.00 |
PrimeCare A (1-Year) |
PRM-A-1Y | B ONE Plus | 1-Year Full SpeedFusion Capability; 1-Year Hardware Warranty; 1-Year Firmware Upgrade | £49.00 |
PrimeCare A (2-Year) |
PRM-A-2Y | B ONE Plus | 2-Year Full SpeedFusion Capability; 2-Year Hardware Warranty; 2-Year Firmware Upgrade | £98.00 |
PrimeCare A (4-Year) |
PRM-A-4Y | B ONE Plus | 4-Year Hardware Warranty; 4-Year Advance Hardware Replacement; 4-Year Firmware Upgrades | £196.00 |
Virtual WAN Activation License |
LIC-VWAN | B ONE Plus | Activates 1x Virtual WAN on selected models | £189.00 |
2x Virtual WAN Activation License |
LIC-2VWAN | B ONE Plus | Activates 2x Virtual WAN on selected models | £378.00 |
3x Virtual WAN Activation License |
LIC-3VWAN | B ONE Plus | Activates 3x Virtual WAN on selected models | £567.00 |
PrimeCare+ B (1-Year) |
PCP-B-1Y | B ONE 5G | 1-Year Hardware Warranty; 1-Year Advance Hardware Replacement; 1-Year Firmware Upgrades | £119.00 |
PrimeCare+ B (2-Year) |
PCP-B-2Y | B ONE 5G | 2-Year Hardware Warranty; 2-Year Advance Hardware Replacement; 2-Year Firmware Upgrades | £202.00 |
PrimeCare+ B (4-Year) |
PCP-B-4Y | B ONE 5G | 4-Year Hardware Warranty; 4-Year Advance Hardware Replacement; 4-Year Firmware Upgrades | £333.00 |
PrimeCare B (1-Year) |
PRM-B-1Y | B ONE 5G | 1-Year Full SpeedFusion Capability; 1-Year Hardware Warranty; 1-Year Firmware Upgrade | £89.00 |
PrimeCare B (2-Year) |
PRM-B-2Y | B ONE 5G | 2-Year Full SpeedFusion Capability; 2-Year Hardware Warranty; 2-Year Firmware Upgrade | £178.00 |
PrimeCare B (4-Year) |
PRM-B-4Y | B ONE 5G | 4-Year Full SpeedFusion Capability; 4-Year Hardware Warranty; 4-Year Firmware Upgrade | £356.00 |
Virtual WAN Activation License |
LIC-VWAN | B ONE 5G | Activates 1x Virtual WAN on selected models | £189.00 |
2x Virtual WAN Activation License |
LIC-2VWAN | B ONE 5G | Activates 2x Virtual WAN on selected models | £378.00 |
3x Virtual WAN Activation License |
LIC-3VWAN | B ONE 5G | Activates 3x Virtual WAN on selected models | £567.00 |
PrimeCare+ E (1-Year) |
PCP-E-1Y | Balance 310 5G | 1-Year Hardware Warranty; 1-Year Advance Hardware Replacement; 1-Year Firmware Upgrades | £289.00 |
PrimeCare+ E (2-Year) |
PCP-E-2Y | Balance 310 5G | 2-Year Hardware Warranty; 2-Year Advance Hardware Replacement; 2-Year Firmware Upgrades | £491.00 |
PrimeCare+ E (4-Year) |
PCP-E-4Y | Balance 310 5G | 4-Year Hardware Warranty; 4-Year Advance Hardware Replacement; 4-Year Firmware Upgrades | £809.00 |
PrimeCare E (1-Year) |
PRM-E-1Y | Balance 310 5G | 1-Year Full SpeedFusion Capability; 1-Year Hardware Warranty; 1-Year Firmware Upgrade | £239.00 |
PrimeCare E (2-Year) |
PRM-E-2Y | Balance 310 5G | 2-Year Full SpeedFusion Capability; 2-Year Hardware Warranty; 2-Year Firmware Upgrade | £478.00 |
PrimeCare E (4-Year) |
PRM-E-4Y | Balance 310 5G | 4-Year Full SpeedFusion Capability; 4-Year Hardware Warranty; 4-Year Firmware Upgrade | £956.00 |
Virtual WAN Activation License |
LIC-VWAN | Balance 310 5G | Activates 1x Virtual WAN on selected models | £189.00 |
PrimeCare+ E (1-Year) |
PCP-E-1Y | Balance Fiber 5G | 1-Year Hardware Warranty; 1-Year Advance Hardware Replacement; 1-Year Firmware Upgrades | £289.00 |
PrimeCare+ E (2-Year) |
PCP-E-2Y | Balance Fiber 5G | 2-Year Hardware Warranty; 2-Year Advance Hardware Replacement; 2-Year Firmware Upgrades | £491.00 |
PrimeCare+ E (4-Year) |
PCP-E-4Y | Balance Fiber 5G | 4-Year Hardware Warranty; 4-Year Advance Hardware Replacement; 4-Year Firmware Upgrades | £809.00 |
PrimeCare E (1-Year) |
PRM-E-1Y | Balance Fiber 5G | 1-Year Full SpeedFusion Capability; 1-Year Hardware Warranty; 1-Year Firmware Upgrade | £239.00 |
PrimeCare E (2-Year) |
PRM-E-2Y | Balance Fiber 5G | 2-Year Full SpeedFusion Capability; 2-Year Hardware Warranty; 2-Year Firmware Upgrade | £478.00 |
PrimeCare E (4-Year) |
PRM-E-4Y | Balance Fiber 5G | 4-Year Full SpeedFusion Capability; 4-Year Hardware Warranty; 4-Year Firmware Upgrade | £956.00 |
Virtual WAN Activation License |
LIC-VWAN | Balance Fiber 5G | Activates 1x Virtual WAN on selected models | £189.00 |
2x Virtual WAN Activation License |
LIC-2VWAN | Balance Fiber 5G | Activates 2x Virtual WAN on selected models | £378.00 |
3x Virtual WAN Activation License |
LIC-3VWAN | Balance Fiber 5G | Activates 3x Virtual WAN on selected models | £567.00 |
EssentialCare+ (1-Year) for Balance 310X (5G) |
ECP-BPL-310X-5G-1Y | Balance 310X 5G | 1-Year Hardware Warranty; 1-Year Advance Hardware Replacement; 1-Year Firmware Upgrades | £909.00 |
EssentialCare+ (2-Year) for Balance 310X (5G) |
ECP-BPL-310X-5G-2Y | Balance 310X 5G | 2-Year Hardware Warranty; 2-Year Advance Hardware Replacement; 2-Year Firmware Upgrades | £1,545.00 |
EssentialCare+ (4-Year) for Balance 310X (5G) |
ECP-BPL-310X-5G-4Y | Balance 310X 5G | 4-Year Hardware Warranty; 4-Year Advance Hardware Replacement; 4-Year Firmware Upgrades | £2,545.00 |
EssentialCare (1-Year) for Balance 310X (5G) |
SVL-BPL-310X-5G-1Y | Balance 310X 5G | Simplified network maintenance; InControl cloud management firmware updates; Product warranty | £649.00 |
EssentialCare (2-Year) for Balance 310X (5G) |
SVL-BPL-310X-5G-2Y | Balance 310X 5G | Simplified network maintenance; InControl cloud management firmware updates; Product warranty | £1,279.00 |
Virtual WAN Activation License |
LIC-VWAN-MD | Balance 310X 5G | Activates 1x Virtual WAN on selected models | £189.00 |
2x Virtual WAN Activation License |
LIC-2VWAN-MD | Balance 310X 5G | Activates 2x Virtual WAN on selected models | £378.00 |
3x Virtual WAN Activation License |
LIC-3VWAN-MD | Balance 310X 5G | Activates 3x Virtual WAN on selected models | £567.00 |
Common Questions
Common Questions
What's the difference between PrimeCare and PrimeCare+?
PrimeCare covers Full SpeedFusion Capability, hardware warranty, firmware upgrades and InControl 2 access for its term. PrimeCare+ (formerly listed here as EssentialCare+) adds Advance Hardware Replacement and 24/7 support on top of hardware warranty, firmware upgrades and InControl 2 access, but is priced and sold separately from SpeedFusion capability — check each plan’s own inclusion list before ordering, since coverage differs by device family.
What's the difference between EssentialCare and EssentialCare+?
EssentialCare (Balance 310X 5G) covers simplified network maintenance, InControl cloud management firmware updates, product warranty and technical support. EssentialCare+ adds Advance Hardware Replacement and 24/7 support alongside hardware warranty, firmware upgrades and InControl 2 access. Both begin and activate on the date of payment confirmation.
How do Virtual WAN Activation Licenses work?
Each license activates one additional Virtual WAN interface on a selected, compatible Peplink model — available in 1x, 2x and 3x tiers. Eligible models differ by license SKU (LIC-VWAN family vs. the larger-appliance LIC-VWAN-MD family for Balance 310X, Balance 380/580/1350, MBX, SDX and similar) — check the covered model list for your device before ordering.
Which care plan applies to my device?
Use the device tiles above to filter to your hardware family — B One and B One Plus share the same PrimeCare/PrimeCare+ A-tier plans, B One 5G uses B-tier plans (which also cover MAX BR1 Pro LTEA, UBR and UBR Plus), and Balance 310 5G / Balance Fiber 5G share E-tier plans (which also cover MAX BR2 Pro). If you’re not sure which plan is right for your setup, ask a specialist.
Are care plans and licenses transferable or refundable?
No — all PrimeCare, PrimeCare+ and EssentialCare+ plans are non-transferable and non-refundable, and begin and activate on the date of payment confirmation (taking effect in approximately 1 hour). EssentialCare plans are likewise non-refundable for their stated term.