Overview
Overview
PrimeCare is Peplink’s care plan for its routers. While a plan is active, the device keeps full SpeedFusion capability (bonding, hot failover and WAN smoothing), receives firmware upgrades, stays connected to InControl 2 for cloud management and monitoring, and remains covered by Peplink’s hardware warranty. Without active PrimeCare, the router continues to provide core networking through its local web interface, but advanced features such as SpeedFusion and InControl access are no longer available.
PrimeCare E applies to Group E devices. Group E covers the Balance 310 5G, Balance 310 Fiber 5G and MAX BR2 Pro. If you need advance hardware replacement and 24/7 support, choose the equivalent PrimeCare+ plan instead.
Key highlights
- 4 Years of full SpeedFusion capability
- 4 Years of hardware warranty
- 4 Years of firmware upgrades
- 4 Years of InControl 2 cloud management access
- Digital licence activated against the device serial number
- Begins on payment confirmation and takes effect in approx. 1 hour
Recommended for
- Branch offices on 5G and fibre — Protect a Balance 310 5G or Balance 310 Fiber 5G with continued firmware and SpeedFusion
- Business-critical sites — Keep InControl monitoring and warranty cover in place across the licence term
- Renewing or extending cover — Extend care on an existing Group E device before its current plan lapses
Performance
What’s included
PrimeCare E (4-Year) covers the following for 4 years from activation.
Coverage
| Full SpeedFusion capability | 4 Years |
| Hardware warranty | 4 Years |
| Firmware upgrades | 4 Years |
| InControl 2 access | 4 Years |
| Advance hardware replacement | Not included (available with PrimeCare+) |
| 24/7 technical support | Not included (available with PrimeCare+) |
Features
Compatible devices
- Balance 310 5G
- Balance 310 Fiber 5G
- MAX BR2 Pro
Terms
- Begins and is activated on the date of payment confirmation
- Takes effect in approx. 1 hour
- Applied to a single device serial number
- Non-transferable
- Non-refundable
Hardware
Licence details
| SKU | PRM-E-4Y |
| Term | 4 Years |
| Device group | Group E |
| Delivery | Digital licence, activated against the device serial number |
| Activation | Begins on payment confirmation; takes effect in approx. 1 hour |
| Transferable | No |
| Refundable | No |